Refund policy

The Bungalow Shop Online operates under a strict no return policy. We believe that our curated selection of skincare products is crafted to exceed your expectations, and our team invests significant effort in ensuring the accuracy and quality of each item before it reaches your hands.

Given the personal nature of skincare products and to maintain the highest standards of hygiene and safety, we cannot accept returns or exchanges for any products once they have been purchased and delivered. This policy also extends to situations such as dissatisfaction with a product’s performance or a change of personal preference.

We understand that every individual’s skin is unique, and we encourage you to explore our detailed product descriptions, and ingredients lists to make informed decisions before making a purchase. Our team is always available to assist you with any questions you may have about our products.

In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 2 days of receiving your order. We will promptly address any issues and work with you to find a suitable solution.

Thank you for choosing The Bungalow Shop Online for your luxury skincare needs. We are honored to be a part of your skincare journey and are dedicated to providing you with a truly exceptional experience. If you have any inquiries or concerns, please don’t hesitate to reach out to our customer support team at info@bungalowfacials.com.